Survei Kepuasan Pemustaka Terhadap Layanan Referensi di Perpustakaan IAIN Purwokerto

This study aims to determine the level of satisfaction of library users towards reference services at the Library of IAIN Purwokerto. The researcher adopted descriptive quantitative approach and involved active library users as the population of the study. Sampling is carried out using slovin formula with 10% sampling error taken from 100 respondents. Three different collection methods are used, namely observation, questionnaires and documentation. The results of this study show the values of each sub variable: satisfaction towards facilities is 3.08; satisfaction towards collection is 2.73; satisfaction towards services is 3.04; satisfaction towards officers is 3.40; satisfaction towards regulation is 3.08. With average value of all sub-variables at 3.07, it can be concluded that the level of satisfaction of library users in the library of IAIN Purwokerto can be categorized high enough which means the service is considered satisfactory by the library user. The results of this study are used as reference for librarians in compiling work program plans. Since satisfaction with the collection has the lowest value, the improvement of quality and quantity of book collection deserves priority.