Library Service Innovation in The Department of Archives and Library of Bandung District

At the end of 2019, the World HealthOrganization (WHO) revealed to the world thatthere is a new virus finding, Coronavirus Disease (COVID-19). The Covid-19 virus is a new type of virus originating from Wuhan China that has spread to several countries in the world including Indonesia.As of January 5, 2021, the number of Indonesians who are positively aff ected by the COVID-19 virus is 779,548 people (Pramudiarja, 2021). The large number of people infected with the COVID-19 virus makes demands on changes in people’s living order by implementing various health protocols aimed at minimizing the prevention of transmission of the COVID-19 virus. Minimizing the transmission of the COVID-19 virus, the Indonesian government issued several recommendations, namely the application of 3M (washing hands, wearing masks and keeping a distance); closure of public services; tourist attractions; reduce the density of workers in the industrial sector by implementing work from home to minimize the transmission of the COVID-19 virus. In minimizing the transmission of the COVID-19 virus, the Indonesian government issued several recommendations, namely the application of 3M (washing hands, wearing masks and keeping a distance); closure of public services; tourist attractions; reduce the density of workers in the industrial sector by implementing work from home to minimize the transmission of the COVID-19 virus.Libraries as public service providers in theform of providing information are ultimately also aff ected. Libraries are unable to perform their roles and functions to the fullest due to the COVID-19 virus. The presence of the COVID-19 virus has a significant impact on all activities in the library. Not a few libraries choose to physically close access to their services or impose restrictions on visiting musicians by complying with applicable health protocols. The urge to keep distance and work from home makes all activities in the library can not run to the maximum.Therefore, in the era of the COVID-19 pandemic, it becomes a challenge for libraries, namely libraries are required to innovat provide maximum andoptimal services in meeting the needs of information pemustaka. To be able to meet the needs of musicians during the COVID-19 pandemic libraries can innovate by providing digital services. In addition, libraries can provide online-based services to be accessible to all library users without any space and time restrictions during the COVID-19 virus pandemic.Digital library is one of the solutions that can be done during the COVID-19 pandemic as it is today.Hartono (2016) revealed that digital library is a library environment that provides remote access facilities and contains various objects of information whether it is in the form of documents, sounds and video clips that are stored and accessible in digital form. Aisyiyah (2019) revealed that many libraries are currently developing digital libraries based on mobile library applications with the aim of making it easier for users to reach and access library services. The large number of smartphone users among the public makes the opportunity for libraries to develop application-based digital libraries Digital library is one of the solutions that can be done during the COVID-19 pandemicas it is today. The large number of smartphone users among the public makes the opportunity for libraries to develop application-based digital libraries.Bandung Regency Archives and Library Offi ceis a public library of Bandung Regency located on Jalan Raya Soreang KM.17 Bandung District Government Complex. In the current era of the COVID-19 virus pandemic, the Bandung District Archives and Library Offi ce was forced to close public library access and stop all library activities in order to prevent the transmission of the COVID-19 virus. However, the COVID-19pandemic did not stop the eff orts of the Bandung District Archives and Library Offi ce to continue to meet the needs of the library by providing excellent services to the musicians. Bandung District Archives and Library Offi ce innovates and transforms from physical services to digital services in order to meet the needs of its musicians. In addition, the Bandung District Archives and Library Offi ce facilitates the library by providing online-based services that can be reached by all people of Bandung Regency. Innovation and transformation conducted by the BandungArchives and Library Offi ce is to provide a digital library mobile application that can be accessed by all people of Bandung Regency, namely i- Sabilulungan.i-Sabilulungan is a digital library mobile application created by the Bandung District Archives and Library Offi ce. i-Sabilulungan is digital library mobile application based on social media that can be used to read the digital collection that is in the application. iSabilulungan can be accessed through smarthphone both android and iOS. The user interface (UI) in the i-Sabilulungan mobile app is basically attractive with a design and layout that attracts users to read it. In addition, on mobile i-Sabilulungan there are many features that can be utilized by its users. Based on this background, the author is interested in researching how the service innovations that have been done by the Bandung District Archives and Library Office if reviewed from the User interface (UI) owned. Thus the research is titled “Innovation Of Library Services In The Era Of The Covid-19 Pandemic In The Archives And Library Offi ce Of Bandung Regency (Case Study Of I-Sabilulungan Service)”.Based on the results of the search conducted by the author, found some literature that has a connection with the discussion studied, including:Regional Public LibrariesThe library is a place for information providers.Indah (2019) revealed that the library is the center of information sources and becomes the center of information development that is useful in fulfilling the information needs of its users in the fields of education, research, preservation, information and recreation of the musicians. Rahayuningsih (2013) revealed that a public library was established to serve all members of the public who need information services and libraries.Library ServicesAs one of the information providers, libraries must be able to provide and provide services to libraries without exception including public libraries. Public library is a library established by the government for the general public to support the learning of the general public. As a public library, the Bandung District Archives and Library Offi ce has a significant role in educating and improving the intellectual community of Bandung Regency. In supporting eff orts to educate the nation’s life by providing several services. Safitri, et al (2020) revealed that in general libraries have several services, namely:1. Library orientation service, where the library provides information about collections available in libraries, services and information tracing in general that is usually carried out periodically 2. Circulation service, in this service visitors can borrow and return the collection materials3. Reference services, this service contains a collection of reference materials4. Deposit service is a collection of library materials issued by the government and non-governmentto comply with the law on the handover ofIndonesian record works and printed works5. Tandon Book Service is a collection of library materials or the first collection of copies that can only be read on the spot6. Audio visual collection service7. Special services consisting of special collections such as thesis, proceedings, thesis and others 8. Library search service divided into two ways, namely through the internet and CD-ROM9. Reproduction services such as photocopying, index creation and abstracts10. Cooperation services between libraries.Digital LibraryHartono (2016) revealed that digital libraries provide a wide variety of knowledge sources,providing users with relevant source discovery mechanisms. Based on the above opinion, it can be known that the digital library is a library information system that contains a variety of digital-based services that can facilitate the library in utilizing it without any restrictions on space and time. Based on the above opinion, it can be known that the digital library is a library information system that contains various services and collections of digital-based library materials that can be accessed by library users. By Subrata (2009) revealed that there are several things that need to be considered when digitizing the library, including:1. The development of Information andCommunication Technology is growing andbecoming an opportunity for informationtechnology libraries that are cheap and easy to apply to libraries in Indonesia.2. Library is an institution that has educational, informative, preventive and recreative functions that are translated as scientific activities, places of search for data or authentic information,storage places, seminar venues, scientificdiscussion venues, educhatid and contemplative recreation places for the public at large.3. The existence of digitalization facilities in the library makes the collection available in thelibrary can be read and utilized by the public.4. The volume of library work that will be light with the digitization of the library.Library Mobile ApplicationFatmawati (2012) revealed that the mobilelibrary or M-Library is a combination of mobile devices and libraries that serve to assist the library in informing existing services and assisting the library in accessing the services in the library. i-Sabilulungan is an innovation of digital library services issued by the Bandung Archives and Library Office. i-Sabilulungan is a digital library service based on mobile applications that can be accessed via smartphone. i-Sabilulungan can be downloaded through android or iOS system.During the Covid-19 pandemic, i-Sabilulungan is a solution for those who want to make easy use of their library collection by accessing it through their smartphone.User Interface (UI)User Interface (UI) is an interface view on users with devices. According to Mora (2015) revealed that the user interface (UI) is a layout design of the interface between the user and the screen of a mobile device or smartphone. In line with the above opinion, Roger and Bruce (2015) revealed that through the user interface (UI) can facilitate eff ective communication media for humans with computers. Based on theopinion of the above experts, it can be known that the user interface (UI) is a display designed to be a medium of communication between users and mobile devices. Rouse (2015) revealed that in the mobile user interface (UI) there can be interaction between users and applications through the features, content and functions of the device in the application. Aisyiyah (2019) argues that the user interface (UI) is a layout or design of the application display on a smartphone mobile device screen that facilitates the use and operation of applications on mobile devices. Zamri (2015) revealed that in the mobile user interface (UI) there are 10 most important elements, including: 1. Conectivity : Meets user needs.2. Simplicity: Information must be minimalistic or simple due to limited user attention.3. Directional: Interaction and clear sequence of actions4. Informative: The information is needed andimportant5. Interactivity: Navigation used is simple but clear and easy to use6. User Friendliness: The design or layout of the layout and language used are easy to understand 7. Comrehensiceness: Can be widely used.8. Continuity: Consistency in position and against similar actions.9. Personalization: Users can control and there is support for it.10. Internal: Flexibility on both small and large screens and prevent design errors.

The research method used in this study is descriptive research with qualitative approach. In this study using data collection techniques by means of observations and interviews. The informant interviewed amounted to 3 (Three) informants who are librarians managing i-Sabilulungan in the Archives and Library Offi ce of Bandung Regency. The following information informants in the study, namely: Tabel. 1 InformantNo Name Age Gender1 Mr. Rengga 32 th Male2 Mrs. Mimin 36 th Female3 Mr. Yusman 38 th MaleIn addition, the study used the Data Analysis Techniques of the Miles and Huberman Model.According to Miles and Huberman (in Sugiyono, 2020) revealed that all activities in qualitative data analysis are conducted interactively and continue continuously until complete, so that the data obtained is saturated. The steps in data analysis include: 1. Data Collection2. Data Reduction3. Data Presentation

i-Sabilulungan is a digital library mobileapplication from the Bandung District Archives and Library Offi ce. i-Sabilulngan is a digital library mobile application based on social media. The following features are available in i-Sabilulungan, including: Registrasi/ Sign UpRegistration / Sign Up in order for the user to access i-Sabilulungan, the user must register first. This is so that the user can be registered as a member of i-Sabilulungan user so that the user can borrow and read books on the i-Sabilulungan app.F igure 1. i-Sabilulungan Application Registration Display(Source: Researcher, 2020) DashboardDashboards are the main look on i-sabilulungan.In this dashboard consists of several features.Fi gure 2. i-Sabilulungan Application Dashboards Display(Source: Researcher, 2020)Figure 3. i-Sabilulungan Application Profile Display (Source:Researcher, 2020)Profile Setting is a profile account setting feature where in this feature there is user personal data such as user username, email address, live in, password, user biography. In addition, users can also add photos to their account avatar.NotificationFigure 4. i-Sabilulungan Application Notification Display(Source:Researcher, 2020)Notification is a feature that contains the user’s personal notification information, such as comments, share-recommend, New Follower, Badges status, messages and likes.Figure 5. i-Sabilulungan Application Inbox Display (Source: Researcher, 2020)Inbox is a feature that users can use to establish communication and interact with other users. Figure 6. i-Sabilulungan Application Status Badges Display(Source:Researcher, 2020)Badges status is a feature that contains about the read level of i-Sabilulungan users. There are several reading levels in i-Sabilulungan namely Newbie to Bookworm and Socializer. For users who want to level up, the user must meet several predefined criteria, Including:Beginner Level (Newbie to Bookworm)At this entry level the criteria is users who have completed the profile, submitted comments 5 times, users have downloaded books as many as 10 times on their shelves, and users who have opened / read 5 books.Bookworm to SocializerThe criteria of the Bookworm to Socializerreading level are users who already follow 10 other users, recommend 5 reading books and users should have 10 followers.Book Finish is a feature that contains acollection of books that have been owned. In the book to finish also contains information on the percentage of book reading and the deadline for borrowing books.Followers/FollowingFollowers/Following list in this feature users can see the list of followers and the list of other users who followed.Figure 7. i-SabilulunganApplication Followers Display(Source:Researcher, 2020)StoreThe store in this view contains a catalog of books contained in the i-Sabilulungan app. In this store page there are several other features.Figure 8. i-SabilulunganApplication Store Display(Source:Researcher, 2020)Search Book is a feature that can be used to perform the necessary book searches using keywords.For example, searching for “math” books, after a click will automatically exit some book titles that contain a discussion about the keywords in search.Book Category is a feature used to searchfor books by existing categories. In i-Sabilulungan there are several categories, namely general books, magazines and comics.E-PustakaE-Pustaka is a feature that contains a collection of publishing agencies in collaboration with i-Sabilulungan. For example, when the user wants to find pustakamaya publisher on e-library, there will appear some features such as follow epustaka, list book, list followers, list comment and join e-pustaka.Figure 9. i-SabilulunganApplication E-Pustaka Display(Source:Researcher, 2020)Book DetailBook Detail is a feature that contains the cover and bibliographic detail information of a book. In this feature, users can also find out the rating of the book, the price of the book and the synopsis of the book. In addition, users can see who wants the book, read it and who has finished reading the book.Figure 10. i-SabilulunganApplication Book Detail Display(Source:Researcher, 2020)ShareShare is a feature used to share info about book details. Users can also share it via facebook, twitter, email and others.Figure 11. i-SabilulunganApplication Share Display(Source:Researcher, 2020)ShelfShelf is a collection of collections that already own, collections that you want, as well as containing collections that have been read.Figure 12. i-SabilulunganApplication Shelf Display(Source:Researcher, 2020)E-RiderE-Rider is a feature that users can use to read books that are equipped with a table of contents of the book to be read. FeedFeeds are a collection os information that is public. In this Feed contains information such as other users who add books, users who recently joined e-Library and so on.Figure 13. i-Sabilulungan Application Feed Display (Source:Researcher, 2020)As one of the mobile applications based onuser interface (UI), i-sabilulungan facilitates users to interact with the application. Through the user interface (UI) users can know the capabilities and usability in the application. Zamri (2015) explained that in the implementation of a mobile user interface (UI) there are 10 elements. Thr following is the implementation of 10 important elements in the implementation of user interface (UI) in i-Sabilulungan application.Conectivityi-Sabilulungan as a digital-based information provider has basically met the needs of users. In this case, i-Sabilulungan has provided a variety of ebooks on the i-Sabilulungan app. In i-sabilulungan there are 2,881 titles and 36,000 copies. The types of ebooks available are also very diverse ranging from science, applied science to comics and novels are also provided on i-Sabilulungan. In addition, based on data on the playstore in 2021 it is known that i-Sabilulungan has been downloaded more than 1,000 downloaders.This can prove that through i-Sabilulungan users can meet the need for information. In addition, the features in i-Sabilulungan can also meet the user’s need for the information needed. For example, there is an ebook lending feature which allows for users to borrow and read e-books as needed. The informants who are librarians managing i-Sabilulungan revealed that so far i-Sabilulungan has made it easier for users to provide digital reading services. The existence of i-Sabilulungan makes it easier for users to access all the information they need without visiting the library.SimpilityBased on the results of interviews withinformants argue that the Archives and Bandung District Offi ce has been trying to facilitate the public in utilizing the library through the i-Sabilulungan application. i-Sabilulungan is designed with simplicity in mind so that this application can be accepted among the public. i-Sabilulungan has simple and easy-to-use features for its users. By having simple and easy-to-use features, users can use this i-Sabilulungan application eff ectively and effi ciently.DirectionalIn the use of i-Sabilulungan application has a directional flow where the interaction and sequence of actions are clear. The wording of i-Sabilulungapun is quite concise and clear. The informants revealed that in the use of i-Sabilulungan the wording and commands on each feature are made so concise and clear but contain complete information that the user understands every information and features available on i-Sabilulungan.InformativeBandung District Archives and Library Offi ce provides i-Sabilulungan to meet the needs of users related to the information needed. i-Sabilulungan provides a variety of information needed by the library that can be accessed through the collection available.Informant revealed that in i-Sabilulungan all forms of tools and menus and collections in i-Sabilulungan are informative. For example in the detailed menu book feature where in the menu feature explains the bibliographic description of the book to the synopsis of the book that is packaged in a simple layout but provides complete information.Interactivityi-Sabilulungan is a social media-basedmobile user interface (UI) application. Basically i-Sabilulungan already meets this element, where the navigation used in i-Sabilulungan has been made simple but clear so that it is easy to use. For example in the application i-Sabilulungan membership registration process is directed through simple but clear navigation such as by giving instructions to login first via email or facebook and then users can register membership by filling in identity such as name, NIK and so on. In addition, i-Sabilulungan can also be said to be responsive which has features that make it easier for users when there is trouble in accessing the i-Sabilulungan application. Based on the results of the interview, the informant revealed that i-Sabilulungan is a responsive application where if in accessing i-Sabilulungan users experience diffi culty then users can contact the admin through the inbox feature and directly the admin will help all the trouble experienced by the user.User FriendlinessAs a mobile interface application i-Sabilulungan is designed to facilitate users in utilizing the application. Based on the interview results, the informants revealed that in designing the design and features i-Sabilulungan pay attention to user-friendly concepts using symbols and language that is easy to understand by users. Thus allowing users to use i-sabilulungan more productively & quickly.Comrehensicenessi-Sabilulungan is basically an applicationprovided by the Bandung District Archives and Library Offi ce for the people of Bandung Regency.However, the use of i-Sabilulungan is universal. Based on the interview results the informants revealed that i-Sabilulungan can be accessed / downloaded by anyone without any territorial restrictions.Thus it can be known that this i-sabilulungan can be used widely not only for the people of Kabuapten Bandung but can be accessed for all Indonesians. In addition, i-Sabilulungan also has a collection for all types of people, so that all types of people can access i-Sabilulungan ranging from children to parents.ContinuityIn this case, the design features in i-Sabilulungan are designed consistently from the membership registration process to the ebook search process.Having a consistent interface design certainly makes users do not have to bother to learn every diff erent feature but have the same core.PersonalizationThe ease of personalization settings in anapplication can improve the user’s ability to use the system and encourage the role to actively understand the system more deeply. Based on the results of the interview, the informants revealed that in i-Sabilulungan users can control the system according to the user’s wishes and the i-sabilulungan application facilitates it by providing personalized features that can be controlled by the user itself. For example in the Follow/Following feature where users can set followers/follow other users as they see fit. In addition, there is a list book feature where in this feature users can include several ebooks that are used as a list for reading. Thus it can be said that the i-Sabilulungan application has implemented personalization elements in the application of the user interface (UI).InternalIn this case, it relates to the flexibility of using the application. Flexibility is the ability of an application to respond to diff erences in users.Flexibility is done by providing various ways to access the i-Sabilulungan function, which can be said to be a flexible mobile user interface (UI) application where this application provides several options for users to access the application. The informants revealed that i-Sabilulungan can be accessed on various media devices ranging from desktops, PCs, netbooks, tabs and smartphones based on android and iOS. In addition, in accessing i-Sabilulungan on a smartphone, there are minimum specifications, including: Minimum specifications for Android• Have at least 1 GB of RAM• Has a minimum screen of 4inchMinimum Specifications for iPhone / iPod:1. iOS 7.0 or later required2. Optimized for iPhone 63. Compatible for iPhone and iPod Touch

Based on the results and discussion above, itcan be denied that the i-Sabilulungan mobile user interface (UI) application is the right innovation in the current COVID-19 pandemic. With the mobile user interface application, it makes it easier for users to access library collections at the Bandung Regency Library and Archives Service. Throughthe i-Sabilulungan application, users can access the library facilities of the Bandung Regency Archives and Library Service only by using their own mobile device or smartphone. As a mobile user interface application, i-Sabilulungan has fulfilled the 10 importantelements in implementing the user interface. Where i-Sabilulungan has implemented elemental connectivity, simplicity, directional, informative, interactivity, user friendliness, comrehensiceness, continuity, personalization and internal.