ANALISIS STANDAR PELAYANAN PUBLIK PADA PERPUSTAKAAN UNIVERSITAS ISLAM NEGERI SUNAN GUNUNG DJATI BANDUNG

A library can be defined as a building or room used to store books and publications. Each library has its own facilities and services. There are many cases in Indonesia where people do not get good service and satisfaction from libraries. The aim of this research is to analyze the quality of library services at Sunan Gunung Djati State Islamic University, Bandung. This research resulted in data obtained from the library of the Sunan Gunung Djati State Islamic University, Bandung, showing that almost all the availability of facilities and infrastructure has been met, but behind that there are still several obstacles, but the library has found a solution. In terms of service, the library also gets a good response from visitors. The research concluded that the services at the Sunan Gunung Djati State Islamic University Library in Bandung had good facilities and services and the results of library interviews showed that there was a commitment to improving optimal public services to visitors. The research contributes to showing the Sunan Gunung Djati State Islamic University Library in Bandung in providing appropriate and good service to visitors.